Send you a “*.zip” that you use on the Mac or other OS - that requires that you have a program that can unzip the file in that OS.For other operating systems contact Janco directly and we can: The self-extracting zip file works on WINDOWS operating systems only. In those cases, for the download and extraction process turn those programs and checks off. NOTE - Some virus checkers and malware protection programs, do not allow you to download. The self extracting zip files are guaranteed to be VIRUS FREE and contain NO ADWARE. When the program is executed on a PC they are extracted by default to C:/Janco. The files that you download are self extracting zip files. If the user has older versions of that software it is their responsibility to get conversion software to use the products purchased. For adobe the user can obtain a free reader from All of our products have been created and tested using Microsoft Office and Adobe Professional. We assume that the user knows how to download files, execute a self extracting zip program, and have licensed copies of WORD if the user purchases the WORD version of our products. If you have forgotten your password you can request that it be e-mailed to you at your e-mail address. Your login name is the e-mail address that was used when the product was ordered. You will need your login name and password to download the files. The product(s) you purchased can be downloaded at
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